Date Received: 2017-04-24T00:00:00
Product: Federal student loan servicing
Issue: Incorrect information on your report
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: My student loans were taken out in XXXX . I thought once they wer e 10 years old the y are not suppose to take them. I never got to use the skills I went to school for and I have been a single mother barely working. I a have been homeless 3 times since XXXX , I received deferments and forbearance they knew I was a low income household and was struggling with no help from my children ‘s father. They still took my income taxes two years in a row and still show that I owe them. Please help stop the harassment I am dealing with. Thank you for your attention to this matter. XXXX XXXX
Company: Navient Solutions, LLC.
State/Zip: TX 761XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2465074
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
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