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MOHELA – CFPB Complaint

By on July 16, 2017

Date Received: 2017-04-24T00:00:00

Product: Federal student loan servicing

Issue: Credit monitoring or identity theft protection services

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I have receiv ed 100 ‘s o f calls from various numbers – most predominantly XXXX and XXXX . The recorded message intimates that student loans can be forgiven. When you press through to the person, they ask for your student loan ID, which is a SSN for most people. They then try to sell you a bogus service. I have asked them repeatedly to stop calling. Apparently this is one of those ” work from home ” scams – so not only are they attempting to scam me, but those who are calling are also victims of a scam. The phone # ‘s on caller ID are all spoofed. Please do something – this is widespread fraud against people who are already subject to the fraud committed by XXXX and similar service rs ( XXXX , Mohela ) who frequently attempt to scam customers as well.

Company: MOHELA

State/Zip: CA 939XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2465081

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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