MOHELA – CFPB Complaint 2017-04-24

Date Received: 2017-04-24

Product: Federal student loan servicing

Issue: Credit monitoring or identity theft protection services

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I have receiv ed 100 ‘s o f calls from various numbers – most predominantly XXXX and XXXX . The recorded message intimates that student loans can be forgiven. When you press through to the person, they ask for your student loan ID, which is a SSN for most people. They then try to sell you a bogus service. I have asked them repeatedly to stop calling. Apparently this is one of those ” work from home ” scams – so not only are they attempting to scam me, but those who are calling are also victims of a scam. The phone # ‘s on caller ID are all spoofed. Please do something – this is widespread fraud against people who are already subject to the fraud committed by XXXX and similar service rs ( XXXX , Mohela ) who frequently attempt to scam customers as well.

Company: MOHELA

State/Zip: CA 939XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2465081

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