CFPB Complaint

Convergent Resources, Inc. – CFPB Complaint ID 2481094

Consumer Complaint Submission

Date Received: 2017-05-10T00:00:00

Product: Other debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: in XXXX or XXXX I went to XXXX XXXX for a XXXX friday cell phone sale. I purchased a phone in XXXX XXXX ( XXXX account ) I was told there was a 14 day return policy which has always been the case for cellphone users. Within the XXXX I attempted to use the phone but the service was so horrible most of the time I could n’t. Within the 14 days i returned the phone to XXXX XXXX and the representative stated to account was clear. Later i get a collection noticed saying i owe XXXX dollars for something i no longer own and returned to the store. I Spoke with the collection agency and XXXX directly and explained I returned the merchandise and was told i did n’t owe anything. I also returned to XXXX XXXX picked up a copy of the return receipt, forwarded it to both companies and was still told I owe the debt some an item that barely worked and returned. The collection company is called XXXX XXXX XXXX . Date opened is XXXX XXXX , XXXX

Company: Convergent Resources, Inc.

State/Zip: NY 100XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2481094

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

See also  ENCORE CAPITAL GROUP INC. - CFPB Complaint ID 3112965

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