CFPB Complaint

Navient Solutions – CFPB Complaint ID 2443413

Consumer Complaint Submission

Date Received: 2017-04-19T00:00:00

Product: Federal student loan servicing

Issue: Can’t repay my loan

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I am again going through my repayment options with Navient. And again, my only options are to do a forbearance based on my income. I borrowed XXXX and now owe $ XXXX . I need to start paying on these loans but for many many years my only options are to either do the forbearance with {$0.00} payment or to pay a very large monthly payment which I can not do based on my finances.

Company: Navient Solutions, LLC.

State/Zip: OH 430XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: No

Complaint ID: 2443413

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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