CFPB Complaint

The Phoenix Recovery Group – CFPB Complaint

Consumer Complaint Submission

Date Received: 2017-05-03T00:00:00

Product: Other debt

Issue: False statements or representation

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: In XXXX XXXX I reviewed my credit report and notice an account that was not accurate to me. I mailed a validation letter on XXXX XXXX , XXXX requesting the following : What the money you say I owe is for ; Explain and show me how you calculated what you say I owe ; Provide me with copies of any papers that show I agreed to pay what you say I owe ; Provide a verification or copy of any judgment if applicable ; Identify the original creditor ; Prove the Statute of Limitations has not expired on this account Show me that you are licensed to collect in my state Provide me with your license numbers and Registered Agent. To date I have not received a response from Phoenix Recovery Group regarding the account they claim I owe them. I notice that the amount owed to Phoenix Recovery Group from XXXX to XXXX has changed significantly. I am requesting that they send me information regarding the account or remove it from my credit report.

Company: The Phoenix Recovery Group

State/Zip: TX 782XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2474284

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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