TRANSWORLD SYSTEMS INC – CFPB Complaint 2017-05-04

Date Received: 2017-05-04

Product: Medical debt

Issue: False statements or representation

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I had a few collections on my credit report and after I looked into them, to find out what they were about, ( XXXX XXXX ) I found out the address they had was an address I was at for a very short period of time. I never knew I owed money and after calling the original creditor ( XXXX XXXX ) I found out they indeed did not have my correct address and she also mentioned they had the wrong number for me at the time. I was told they would remove the collection from my credit report if I paid the collection agency ( Around XXXX XXXX ). I called the collection agency ( Transworld Systems ) and told then what I was told by XXXX XXXX billing dept and they sad ” sure if they ( XXXX ) agreed to remove it we can ”. On XXXX XXXX I paid Transworld for both of the collections ( One for {$70.00} and the other for {$230.00 } ). I, after this filed a dispute with the credit bureaus because the collections show as paid but not removed. I received the dispute results from XXXX the collection company is still not removing it. They show it was paid but did not remove it even though I was told it would be removed since the address was wrong.


State/Zip: NM 870XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2476128

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

See also, LLC - CFPB Complaint 2018-08-08

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.