CFPB Complaint

WELLS FARGO & COMPANY – CFPB Complaint ID 2550557

Consumer Complaint Submission

Date Received: 2017-06-13T00:00:00

Product: Debt settlement

Issue: Confusing or missing disclosures

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Met with XXXX ” XXXX ” XXXX personal banker a t Wells Fargo XXXX XXXX XXXX XXXX XXXX XXXX , Fl. Phone # XXXX . Went to the bank to get a XXXX stamp to make an assignment of a loan to a mutual fund. I was told that I could not get the stamp because the owner of the assignment was not a bank client. I was told th at Wells Fargo could not stamp the document because the person is not known to the bank. This transaction was the purchase of a car, Wells Fargo do es advertise this service to the public and does not state that it is only for bank clients.


State/Zip: FL 333XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2550557

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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