Date Received: 2017-04-28T00:00:00
Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: Previous CFPB Complaint # XXXX . I have been requesting Fedloan Servicing provide me with itemized billing of how my payments are being applied to the Public Service Loan Forgiveness program since XXXX . I have loans that were transferred to Fedloan Servicing since XXXX , that I have made payments on every month except for 6-9 mths of possible deferments, that show I have only 2 years worth of payments on. This can not be possible! I realized a discrepancy with my PSLF payments in XXXX and have made countless requests with Fedloan Servicing since this time. My efforts to get a full accounting of my PSLF payments have been to no avail. I therefore submitted a complaint with CFPB in XXXX XXXX to which the servicer stated they would be sending me a full accounting of my PSLF payments under separate cover. To date, I have received NOTHING! My frustration is compounded by the fact that Fedloan Servicing is the SOLE servicer of the PSLF program. So even if I transferred my loans to another servicer, I would still be forced to deal with Fedloan servicing for the accounting of my PSLF. Today, on XX/XX/XXXX , I have spoken with XXXX , a supervisor in Fedloan Servicing ‘s PSLF department who stated she was putting in an expedited request on my behalf and I would have a response in 3-5 bus. days. Although her tone seemed genuine, XXXX is now the 4th rep who has told me that an expedited request was being put in the system on my behalf since my CFPB complaint in XXXX XXXX . I have no faith in Fedloan Servicing ‘s ability to live up to its promises. They are by far, the worst servicer of student loans I have dealt with. Both XXXX and XXXX did far better jobs servicing my loans than this company. I would like the CFPB to do a serious inquiry into Fedloan Servicing and its PSLF accounting prac tices. With this abysmal level of service, I can not imagine I am the only person having problems with this company.
State/Zip: FL 333XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2469699
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