Get Out of Debt Guy - Steve Rhode

AES/PHEAA – CFPB Complaint

1-844-335-1967

Date Received: 2017-04-28T00:00:00

Product: Federal student loan servicing

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Previous CFPB Complaint # XXXX . I have been requesting Fedloan Servicing provide me with itemized billing of how my payments are being applied to the Public Service Loan Forgiveness program since XXXX . I have loans that were transferred to Fedloan Servicing since XXXX , that I have made payments on every month except for 6-9 mths of possible deferments, that show I have only 2 years worth of payments on. This can not be possible! I realized a discrepancy with my PSLF payments in XXXX and have made countless requests with Fedloan Servicing since this time. My efforts to get a full accounting of my PSLF payments have been to no avail. I therefore submitted a complaint with CFPB in XXXX XXXX to which the servicer stated they would be sending me a full accounting of my PSLF payments under separate cover. To date, I have received NOTHING! My frustration is compounded by the fact that Fedloan Servicing is the SOLE servicer of the PSLF program. So even if I transferred my loans to another servicer, I would still be forced to deal with Fedloan servicing for the accounting of my PSLF. Today, on XX/XX/XXXX , I have spoken with XXXX , a supervisor in Fedloan Servicing ‘s PSLF department who stated she was putting in an expedited request on my behalf and I would have a response in 3-5 bus. days. Although her tone seemed genuine, XXXX is now the 4th rep who has told me that an expedited request was being put in the system on my behalf since my CFPB complaint in XXXX XXXX . I have no faith in Fedloan Servicing ‘s ability to live up to its promises. They are by far, the worst servicer of student loans I have dealt with. Both XXXX and XXXX did far better jobs servicing my loans than this company. I would like the CFPB to do a serious inquiry into Fedloan Servicing and its PSLF accounting prac tices. With this abysmal level of service, I can not imagine I am the only person having problems with this company.

Company: AES/PHEAA

State/Zip: FL 333XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2469699

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.