Date Received: 2017-05-04T00:00:00

Product: Credit card debt

Issue: False statements or representation

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Received account balance option letter from FreshView date d XXXX XXXX 2017 in reg ards to : Current Creditor-CACH, LLC ; Original Creditor- XXXX XXXX XXXX ; Currrent Balance- {$10000.00}. Three opt ions were given with the letter stating I had 30 days from date of letter to take advantage of one of the options. Today, XXXX XXXX 2017, I we nt to the FreshView web site to take option XXXX , making 4 payments of {$600.00}. I was informed on website to contact them. I called FreshView at XXXX and was told that I must call CACH , LLC at XXXX as they were no longer handling the matter. Today , XXXX XXXX 2017, I ca lled CACH , LLC and was told that the matter was sent to their attorney, the XXXX XXXX XXXX XXXX XXXX and that I must contact the attorney. I called the attorney today at XXXX and spoke with a XXXX XXXX XXXX who informed me that I was not yet really in their system and that she would have to wait until I was in their system. XXXX XXXX stated she would call me back when she received my information. My complaint is that it is not yet 30 days until XXXX XXXX 2017 and this debt was sent to an attorney before 30 days. I want to take advantage of the opti on of making 4 payments of XXXX on this debt befor e XX/XX/XXXX as I do not want, and should not, be sued by an attorney when I was given an option letter that is still valid within the 30 days to take advantage of. CACH , LLC had no right to send this matter to their attorney before 30 days fr om XX/XX/XXXX !


State/Zip: VA 234XX

Company Response to Complaint: Closed with explanation


Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2475727

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