Date Received: 2017-05-04

Product: Credit card debt

Issue: False statements or representation

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Received account balance option letter from FreshView dated XXXX XXXX in regards to : Current Creditor-CACH, LLC ; Original Creditor- XXXX XXXX XXXX ; Currrent Balance- {$10000.00}. Three options were given with the letter stating I had 30 days from date of letter to take advantage of one of the options. Today, XXXX XXXX , XXXX , I went to the FreshView website to take optio n 1, making 4 pay ments of {$600.00}. I was informed on website to contact them. I called FreshView at XXXX and was told that I must call CACH , LLC at XXXX as they were no longer handling the matter. Today, XXXX XXXX , I called CACH , LLC and was told that the matter was sent to their attorney, the Law offices of XXXX XXXX and that I must contact the attorney. I called the attorney today at XXXX and spoke with a XXXX XXXX XXXX who informed me that I was not yet really in their system and that she would have to wait until I was in their system. XXXX XXXX stated she would call me back when she received my information. My complaint is that it is not yet 30 days until XXXX XXXX , XXXX and this debt was sent to an attorney before 30 days. I want to take advantage of the option of ma king 4 p ayments of XXXX on this debt before XXXX XXXX as I do not want, and should not, be sued by an attorney when I was given an option letter that is still valid within the 30 days to take advantage of. CACH , LLC had no right to send this matter to their attorney before 30 days from XXXX XXXX !


State/Zip: VA 234XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

See also  CCS Financial Services, Inc. - CFPB Complaint ID 2938667

Did Consumer Dispute Company Response: N/A

Complaint ID: 2475691

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