CFPB Complaint


Consumer Complaint Submission

Date Received: 2017-05-08T00:00:00

Product: Credit card debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Mailed in payment to settle debt in full but Portfolio Recovery Associates, LLC continues to report a balance on my credit report. The company had previously sent me an offer letter t o settle the debt to pay {$590.00} and that is the amount I wrote the check for. I specifically wrote on the check that the amount settles the account in FULL. The check was cashed o n XXXX XXXX 2017. T h e company has updated my credit report showing that I owe {$190.00}.


State/Zip: VA 232XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2478907

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

See also  CL HOLDINGS LLC - CFPB Complaint 2017-05-27

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