CFPB Complaint

Pressler & Pressler, LLP – CFPB Complaint 2017-05-09

Consumer Complaint Submission

Date Received: 2017-05-09

Product: Medical debt

Issue: Took or threatened to take negative or legal action

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: On XXXX XXXX , XXXX I received court documents, from Debt Atty. Pressler & Pressler, that I a m being sued for a balance owed to XXXX XXXX XXXX . XXXX XXXX provided them with XXXX statements dated XXXX , and both had handwritten balances. I have contacted XXXX XXXX XXXX , at XXXX different phone numbers, for which I was told they could n’t find my account.
I have also provided a detailed letter to Pressler & Pressler, explaining that the informatio n on those XXXX statements are not accurate. The first account, shows a handwritten balance of {$10.00} with a last payment received date of XXXX / XXXX / XXXX . I have bank statements indicated a final payment in the amount of {$25.00} was made on XXXX XXXX , XXXX . According to my calucations, this was an overpayment of {$14.00}. The second account shows a handwritten balance of {$780.00}, with a last payment received date of XXXX / XXXX / XXXX . I have bank statements indicatin g 13 payments were made since that date with the latest being XXXX XXXX , XXXX . Since no one seems to be able to find my account, and the attorney ‘s office if going by false information, I have major concerns as to where my payments were actually being applied. In addition, I have not received a statement or an itemized bill in approximately 2 years, but yet I keep making monthly payments.

Company: Pressler & Pressler, LLP

State/Zip: NJ 079XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2479591

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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