CFPB Complaint

Moss Law Firm, P.C. – CFPB Complaint ID 2480362

Consumer Complaint Submission

Date Received: 2017-05-09T00:00:00

Product: Credit card debt

Issue: Written notification about debt

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: On XXXX XXXX , XXXX , I received a letter dated XXXX XXXX , XXXX , from Moss Law Firm , P.C . attempting to collect an alleged debt which they claim I owed to XXXX XXXX XXXX XXXX XXXX XXXX , XXXX . The letter claimed that failure to dispute the debt within 30 days would result in an assumption that ” the debt is valid ”. On XXXX XXXX , XXXX , I sent to Moss Law Firm, P.C., via Certified Mail Return Receipt Requested, a letter demanding strict proof in the form of my actual signature on an application for credit and/or an agreement for credit. The letter was delivered to Moss Law Firm , P.C . on XXXX XXXX , XXXX . On XXXX XXXX , XXXX , Moss Law Firm , P.C . sent me a letter stating that they had ” not had sufficient time to investigate this matter and were unable to verify the debt at this time. ” That letter arrived XXXX XXXX , XXXX . On XXXX XXXX , XXXX , I pulled each of my XXXX credit reports and noticed that the alleged debt had not been marked as ” disputed ” under the requirements of the Fair Debt Collection Practices Act and Fair Credit Reporting Act, as well as the laws of the State of Texas.

Company: Moss Law Firm, P.C.

State/Zip: TX 773XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2480362

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

See also  Windham Professionals, Inc. - CFPB Complaint 2018-09-19

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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