CFPB Complaint

CAPITAL ONE FINANCIAL CORPORATION – CFPB Complaint

Consumer Complaint Submission

Date Received: 2017-05-09T00:00:00

Product: Credit card debt

Issue: Written notification about debt

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: On XXXX XXXX , 2017 , I received a letter dated XXXX XXXX , 2017 , from XXXX XXXX XXXX XXXX XXXX XXXX attempting to collect an alleged debt which they claim I owed to Cap ital One Bank ( USA ), N.A. The letter claimed that failure to dispute the debt within 30 days would result in an assumption that ” the debt is valid ”. On XXXX XXXX , 207, I sent to XXXX XXXX XXXX XXXX , via Certified Mail Return Receipt Requested, a letter demanding strict proof in the form of my actual signature on an application for credit and/or an agreement for credit. The letter was delivered to XXXX XXXX XXXX , XXXX . on XXXX XXXX , 2017 . On XXXX XXXX , 2017 , XXXX XXXX XXXX , XXXX . sent me a letter stating that they had ” not had sufficient time to investigate this matter and were unable to verify the debt at this time. ” That letter arrived XXXX XXXX , 2017 . On XXXX XXXX , 2017 , I pulled each of my XXXX credit reports and noticed that the alleged debt had not been marked as ” disputed ” under the requirements of the Fair Debt Collection Practices Act and Fair Credit Reporting Act, as well as the laws of the State of Texas.

Company: CAPITAL ONE FINANCIAL CORPORATION

State/Zip: TX 773XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2480358

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.




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