CFPB Complaint


Consumer Complaint Submission

Date Received: 2017-05-08T00:00:00

Product: Credit card debt

Issue: Written notification about debt

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Portfolio Recovery Associates has placed a derogatory mark on my Credit Report without mailing me any information about this alleged debt. I have made numerous attempts to contact them to resolve this, Including several phone calls to several of their offices as well as over 10 letters sent via USPS. When I call in and try to get more information regarding this account, I am transferred to numerous different people in different positions of the company, Including 2 dif ferent ” Operations Managers ”. I have even tried to reach out to th eir Compliance officer via mail to no avail. After making no progress with phone calls, and no replies to any of my letters, I am forced to get the BBB and the CFPB involved.


State/Zip: MN 566XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2479078

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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