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PORTFOLIO RECOVERY ASSOCIATES INC – CFPB Complaint

By on July 31, 2017

Date Received: 2017-05-08T00:00:00

Product: Credit card debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I was trying to improve my credit s core an d disputed a charge off from XX/XX/XXXX that was charged off but then paid to XXXX in XX/XX/XXXX . within the next couple of months I receive a collection notice from Portfolio Recovery Assoc . saying I owed. I disputed with them and submitted all the paperwork. They denied it only showing the XX/XX/XXXX a mount they did not acknowledge the 21 payments of XXXX per month that was reported to the Credit Bureaus. from XX/XX/XXXX to XX/XX/XXXX . They informed me to take it up with XXXX of which I did. as I am disputing with XXXX Portfolio is sending me more notices that this is my debt. I disputed it again sending it certified this time and once again they will not acknowledge the settlement made to XXXX . In the process they have put this on my credit of which they said it would say disputing. That was false it is showing as my debt. I was in the process of refinancing my home and have had problems due to their accusations.

Company: PORTFOLIO RECOVERY ASSOCIATES INC

State/Zip: NJ 076XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2478741

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

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In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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