CFPB Complaint

Aspen National Financial, Inc. – CFPB Complaint

Consumer Complaint Submission

Date Received: 2017-05-10T00:00:00

Product: Other debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: My wife and I are attempting to purchase a home. During the pre-qualification process in early XXXX 2017 , we were notified on a collection on my XXXX credit report. I contact XXXX and initiated a dispute as well as contacting the collection agency ( Aspen National Collections ). I was informed the process would take 30 days. I contacted the collection again in early XXXX 2017 and was told the debt was discharged and my credit report would be cleared by XXXX XXXX on XXXX XXXX 2017 . I contacted Aspen National Collections again on XX/XX/XXXX and was told by XXXX XXXX that the debt was still owed. No one will send me any paperwork on the debt as to why, how or when it was incurred. After contacting the original creditor ( XXXX XXXX ), I have discovered this debt belonged to my deceased mother, XXXX XXXX It was for maintenance fees on a time share she had once owned. I never agreed to any purchase by XXXX XXXX for any time share. I need to get this issue revolved as to not affect the purchase of our new home.

Company: Aspen National Financial, Inc.

State/Zip: CO 802XX

Company Response to Complaint: Closed with non-monetary relief

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2481232

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

READ  Navient Solutions - CFPB Complaint

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.




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