CFPB Complaint

AVANTE – CFPB Complaint

Consumer Complaint Submission

Date Received: 2017-05-16T00:00:00

Product: Medical debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: AvanteUSA, XXXX , TX offered to settle a debt from XXXX XXXX XXXX in XXXX PA and sent a letter implying I would be subject to further action if I did n’t pay AvanteUSA. I have never been to XXXX XXXX XXXX nor do I live anywhere near XXXX PA. I have seen other complaints about Avante since researching this scam.

Company: AVANTE

State/Zip: OH 454XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2485319

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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