Date Received: 2017-06-02
Product: Private student loan
Issue: Struggling to repay your loan
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: Navient is the worst bottom feeders in the world. I submitted my paystubs for 2 months and bank statements. I was working with XXXX in a special department. I called her every few weeks since management was supposed to be reviewing my submitted documents. I got someone on the phone and she reviewed my documents and set me up on rate reduction program at 2.5 %. I can not afford the full payment and without being in this rate reduction program I can not pay anything towards balance and the amount I owe is going up. After paying for a month, I called in today to find out why I got a late fee. He told me that I was denied the rate reduction program due to being in it twice in the past few years. He canceled my automatic payments. I can not afford to pay on my loans at this time, the loans will sit. I chose to feed my family and roof over head more than pay on a loan that lies and hurts people.
Company: Navient Solutions, LLC.
State/Zip: FL 337XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2500681
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