CFPB Complaint

AES/PHEAA – CFPB Complaint ID 2500463

Consumer Complaint Submission

Date Received: 2017-06-03T00:00:00

Product: Federal student loan servicing

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Terrible experience with F ed LoanServicing. I am in the PSLF program. When I submitted my first ECF, my loans were switched from XXXX to FedLoan. I received no credit for past qualifying payments for PSLF that were amde while being serviced by XXXX . I called a few times and finally someone was able to ” help ” me. They said my account files needed to be thoroughly reviewed, and that I would learn of the results of the review in 12 weeks. It has been more than 12 weeks and no one is able to say anything other than : File is still being reviewed.

Company: AES/PHEAA

State/Zip: SC 294XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2500463

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

See also  Premier Holdings - CFPB Complaint 2018-12-20

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