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AES/PHEAA – CFPB Complaint

1-844-335-1967

Date Received: 2017-06-03T00:00:00

Product: Federal student loan servicing

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Terrible experience with F ed LoanServicing. I am in the PSLF program. When I submitted my first ECF, my loans were switched from XXXX to FedLoan. I received no credit for past qualifying payments for PSLF that were amde while being serviced by XXXX . I called a few times and finally someone was able to ” help ” me. They said my account files needed to be thoroughly reviewed, and that I would learn of the results of the review in 12 weeks. It has been more than 12 weeks and no one is able to say anything other than : File is still being reviewed.

Company: AES/PHEAA

State/Zip: SC 294XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2500463

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