CFPB Complaint

Navient Solutions – CFPB Complaint

Consumer Complaint Submission

Date Received: 2017-06-03T00:00:00

Product: Federal student loan servicing

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I have XXXX due for monthly payments under my current IBR calculation, it changed from the old amount to XXXX when I completed my yearly IBR renewal. They ‘ve been auto deducting the old amount I used to have due under last years calculation even though it says I have XXXX due. I just canceled auto pay but it says it will still deduct the old amount because it is already ” scheduled ” even though its XXXX XXXX and it isnt scheduled until the XXXX of XXXX . I do n’t owe them anything this month but they ‘re saying they ‘re going to take it anyway. If my payments had increased I know they would have increased the amount deducted ever month, but they just continue deducting the old amount even though I owe less?? They constantly do stuff like this. They ‘re parasites.

Company: Navient Solutions, LLC.

State/Zip: NY 112XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2500927

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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