Date Received: 2017-06-03T00:00:00
Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: I have XXXX due for monthly payments under my current IBR calculation, it changed from the old amount to XXXX when I completed my yearly IBR renewal. They ‘ve been auto deducting the old amount I used to have due under last years calculation even though it says I have XXXX due. I just canceled auto pay but it says it will still deduct the old amount because it is already ” scheduled ” even though its XXXX XXXX and it isnt scheduled until the XXXX of XXXX . I do n’t owe them anything this month but they ‘re saying they ‘re going to take it anyway. If my payments had increased I know they would have increased the amount deducted ever month, but they just continue deducting the old amount even though I owe less?? They constantly do stuff like this. They ‘re parasites.
Company: Navient Solutions, LLC.
State/Zip: NY 112XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2500927
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