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PORTFOLIO RECOVERY ASSOCIATES INC – CFPB Complaint

By on August 5, 2017
Consumer Complaint Submission

Date Received: 2017-05-10T00:00:00

Product: Credit card debt

Issue: Communication tactics

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: X/X/17 – This company has been making frequent and harassing calls to m y Mother ‘s hom e for almost a year now. The numbers they have used just in the past week are : XXXX XXXX XXXX XXXX The company is : Portfolio Recovery Associates LLC XXXX XXXX XXXX ( & XXXX XXXX XXXX – for Disputes Dept. ) XXXX , VA XXXX I have sent them several letters begging them to stop calling my Mother ‘s number because I do n’t live there and she is recovering from XXXX XXXX XXXX and is still undergoing treatments. I have explained I am currently dealing with illness, I have filed for XXXX , I have no job and I have no income. I also explained I am not trying to avoid paying them, I just have XXXX income at this time. I am currently living with family and friends and constantly changing residences.

Company: PORTFOLIO RECOVERY ASSOCIATES INC

State/Zip: RI 028XX

Company Response to Complaint: Closed with non-monetary relief

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2480571

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

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