Date Received: 2017-05-10T00:00:00

Product: Credit card debt

Issue: Communication tactics

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: XXXX /17 – This company has been calling my Mother ‘s home repeatedly. I have several different numbers for them : XXXX XXXX XXXX They are Zwicker and Associates XXXX XXXX XXXX XXXX XXXX MA XXXX I have sent letters to all companies I owed debt to explaining I do not live at my Mother ‘s. I am currently ill, filed for XXXX and have no job and no income. I have asked many times that they not call my Mother due to the fact she is recovering from XXXX XXXX XXXX and still undergoing treatment. These calls are harassing and I have no means in which to pay them right now so I can not resolve this until I have income.


State/Zip: RI 028XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2480551

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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