Date Received: 2017-05-17T00:00:00
Product: Private student loan
Issue: Struggling to repay your loan
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: Ever since I graduated college in XXXX I have been unable to pay the full monthly payments on my student loans without significant help from my family. I have made multiple attempts to lower my payments t o Navient, but they are either unavailable or I have been unable to find them. Either XXXX XXXX or XXXX XXXX I was unable to make any payments at all, and unable to find any option for deferral I stopped paying and went into default. Since then, Navient ha s harassed me, my family members, my friends and my employers. I ‘ve been told by Navient that they handle all debt collection in house and do no sell debts to deb t collectors, a month later they sent me a letter telling me that they were going to hand me over to a debt collector if I did not settle my outstanding debt, and 2 week s later they called me trying to settle and claimed that I was not being handed over to a debt collector. During that conversation I was also told th at Navient ” does not lie ” which was a flagrant lie. Before going into default I had a single federal loan ( all remaining loans are private ) o n 3 separa te occasions I ( or my mother ) sent payments with instructions that they be applied only to the federal loan, all 3 times the payments were divided among all of my loans, so we gave up that strategy of paying off smaller loans first. Trying to recall the litany of lies and harassment I have received from Navient/ XXXX XXXX would be impossible. I have receive d 8 robot calls per day, every day for a week. They have called my mother, my brother, my father and my boss, and probably others. I get strange calls even now that sound like scams ( ” act fast to take advantage of special student loan forgiveness ”, that sort of thing ) and when I get past the recordings and speak to a human being, they hang up as soon as I ask who is calling. They do n’t send me mail in normal envelopes like a normal business. Mail f rom Navient comes i n greeting card envelopes ( no return address ) with the address written in a font that looks kind of like it was written by hand, but they seem to have their printer o n color sa ver mode, because the dither in the printing and the faint scan lines give it away. Dishonesty comes as naturally t o Navient as b reathing does for the rest of us. I once accused them of being run, if not by the XXXX himself, certainly one of his lesser XXXX . I stand by that.
Company: Navient Solutions, LLC.
State/Zip: VT 054XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2486865
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.