CFPB Complaint

GREAT LAKES – CFPB Complaint ID 2488259

Consumer Complaint Submission

Date Received: 2017-05-18T00:00:00

Product: Federal student loan servicing

Issue: Struggling to repay your loan

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I have sent the application to apply f or Income Based Repayment 5 times. Every time I wait a few days and call to check if they have it ( when it w as mailed – I waited a week ). I faxed a paper copy XXXX XXXX to XXXX . I called on XXXX XXXX – they said they had no record of my fax and to try the online application. I submitted my online application on XXXX XXXX at I called XXXX XXXX and they told me they could not see any record of me accessing the site – they asked me to mail it. I mailed a copy on XXXX XXXX priority mail. I messaged them on XXXX XXXX and they again told me they had no records. I finally emailed them a copy of the application this morning and got a response telling me that they finally can confirm I accessed but that I had not submitted the supporting documentation ( which was included in the email ). I have now sent another email with the PDF application and supporting documentation but my deferment period is ending XXXX XXXX XXXX . I need someone to help me make my servicer process my application and documentation that I have submitted multiple times through the last month.


State/Zip: UT 841XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2488259

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