CFPB Complaint

AES/PHEAA – CFPB Complaint ID 2483165

Consumer Complaint Submission

Date Received: 2017-05-12T00:00:00

Product: Other debt

Issue: Took or threatened to take negative or legal action

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Account Name XXXX XXXX XXXX XXXX XXXX Account # XXXX I sent this organization via CERTIFIED MAIL XXXX items and they never responded. Notice and Demand to Validate Debt Claim Affidavit to Prove Real Funds of Value Were Transmitted Privacy Act Request They need to remove this item from my PERSON ‘s credit report immediately. I will record a perfected security interest in 3x the a mount noted plus damages if they do n’t remove this item from my credit report immediately. I will also report them to the US ATTORNEY and ATTORNEY GENERAL for Loan Fraud and Securities Fraud.

Company: AES/PHEAA

State/Zip: MA 023XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2483165

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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