CFPB Complaint

Convergent Resources, Inc. – CFPB Complaint ID 2482574

Consumer Complaint Submission

Date Received: 2017-05-11T00:00:00

Product: Other debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I called XXXX XXXX XXXX XXXX and spoke to XXXX . I called in response to the written letter that this company sent to me. They said that the debt I had disputed was valid. I looked up my receipt from XXXX . Not only is the amount owed incorrect. On the bill they sent me there was unreturned equipment which my XXXX receipt show was returned. I used to work for XXXX and I know as a matter of fact that XXXX is well known for charging for service after the disconnect date as shown on the bill that was sent to me. I disconnected service on XXXX XXXX , 2017 and returned all of my equipment as well on that day. Also my receipt shows my current bill amount that was not the same as Convergent says I owe. I have tried during my call to get them to talk to me about the bill which they themselves said was not mine as my social security number did not match and told me to call XXXX . When I called XXXX , they told me to call Convergent. I want to make sure that this bill does not ever show up again on my credit report. I have attached all the documents to show the error

Company: Convergent Resources, Inc.

State/Zip: TX 770XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2482574

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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