CFPB Complaint

Critical Resolution Mediation LLC – CFPB Complaint ID 2489823

Consumer Complaint Submission

Date Received: 2017-05-20T00:00:00

Product: Payday loan debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I was contacted by a XXXX XXXX on XXXX XXXX , 2017 , he was calling for a company called Critical Resolutions Mediation. Which is supposedly a Georgia based business. He started by telling me I had an outstanding debt with XXXX XXXX for a defaulted pay day loan. I tried to explain to him that I have never had a bank account with the bank account listed in the loan information. I asked for written validation and he told me the best he could do was email me a copy because if I did n’t resolve this issue that day I would be taken to court and prosecuted. I panicked and upon receiving an email with documents to ” validate ” the debt I promptly deposited {$320.00} into a XXXX XXXX account numbered XXXX . I called XXXX XXXX yesterday to find out if I owed and the amount I owed, because I was supposed to be making another payment to Critical Resolutions Mediation on the XXXX of XXXX . I was told by the lady I spoke to at XXXX XXXX that there is no information for me owing or even ever having a loan with them. She informed me to file a complaint about the Critical Resolutions Mediation as they have scammed me out of {$320.00} and that they are not even a debt collector that XXXX XXXX works with. So XXXX XXXX stole {$320.00} from me as well as threatened legal action against me. The number for XXXX XXXX at Critical Resolutions Mediations is ( XXXX ) XXXX ext XXXX .

Company: Critical Resolution Mediation LLC

State/Zip: CO 810XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2489823

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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