CFPB Complaint

Convergent Resources, Inc. – CFPB Complaint ID 2489609

Consumer Complaint Submission

Date Received: 2017-05-20T00:00:00

Product: Other debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I have a debt from XXXX listed on my credit report that is in collections but I never had an account with XXXX . Th e Collection Agency Convergent Outsourcing , Inc. is the one rep orting this debt on my credit file. I have used XXXX XXXX XXXX to try to get it removed as they have not sent any type of communication on when I actually did obtain this said account with XXXX . XXXX XXXX XXXX was not able to get it removed as the collection agency is not responding back to them with proof that this is my debt.

Company: Convergent Resources, Inc.

State/Zip: NC 282XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2489609

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

See also  Sprunger Law Office, LLC - CFPB Complaint



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