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ERC – CFPB Complaint

By on August 11, 2017
Consumer Complaint Submission

Date Received: 2017-05-21T00:00:00

Product: Other debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: On XXXX XXXX XXXX a company by the name of XXXX was removed from my XXXX credit reports because they were coming after me for a collection on behalf of XXXX XXXX XXXX in the amount of {$520.00}. I have never had an account with XXXX XXXX XXXX and definitely have zero plans of getting one. As of XXXX XXXX XXXX I noticed on my new XXXX and XXXX credit reports that the company ERC ( Enhanced Recovery Corp ) has reported false information on my credit report stating th at an account was opened with them XXXX XXXX XXXX in th e amount of {$520.00} original creditor XXXX XXXX XXXX and my payment status is a Collection/Charge-Off. Also the same company reported false information to my XXXX credit report as well stating I owe {$520.00} and the account was opened on XXXX XXXX XXXX a nd my payment status is Refinanced or Renewed. I have contacted the company via telephone numerous times and all of which I was informed it was a simple error and they would removed me out he system and update my reports, when asking for something in writing the cal some how always ends up getting transferred. I feel someone is playing and constantly using my information.

Company: ERC

State/Zip: MS 392XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2490142

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

READ  I.C. System, Inc. - CFPB Complaint

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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