CFPB Complaint

Convergent Resources, Inc. – CFPB Complaint

Consumer Complaint Submission

Date Received: 2017-05-21T00:00:00

Product: Other debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: XXXX credit report of mine shows that a company by the name of CONVERGENT XXXX , INC .is stating i have a collection account with them on behalf of XXXX XXXX in the amount of {$280.00} and the account was opened on XX/XX/XXXX . I h ave never authorized an account with XXXX XXXX or had any type of service with them. they have deleted the account from my XXXX credit report on XX/XX/XXXX a nd from another company XXXX , XXXX XX/XX/XXXX . XXXX stated I need to contact them which I already have and I was told I have never had an account with XXXX XXXX . If this is the case then why are XXXX different companies coming after me then being deleted now back on my credit report?!

Company: Convergent Resources, Inc.

State/Zip: MS 392XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2490149

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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