JPMORGAN CHASE & CO. – CFPB Complaint ID 2491356

Date Received: 2017-05-23T00:00:00

Product: Credit card debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I had a credit card with Chase with a date o f last activity i n 2012 and a Chapter XXXX bankruptcy discharge. Today I received a letter stating that Chase was still charging my account late fees and interest. I called the number on the letter and was told that I had to call their ” recovery ” department ” to find out why they are doing this and to get them to remove it. ” I explained that this debt was discharged in bankruptcy and therefore there is no account or balance they can charge. The person on the phone acted confused, then agreed that her records showed this. Nevertheless she refused to tell me what Chase is up to, why they are still trying to collect a discharged debt and refused to resolve the issue. I told her I would not be making any more phone calls to ” find out why ” Chase is deliberately breaking the law and would be filing a complaint.


State/Zip: WA 981XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2491356

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