CFPB Complaint

Navient Solutions – CFPB Complaint ID 2488628

Consumer Complaint Submission

Date Received: 2017-05-19T00:00:00

Product: Private student loan

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I ‘ve been having trouble with false information and negative interactions with Navient phone operators. I set up a payment to be made in XX/XX/XXXX and for some reason it was never taken out. I did my part and yet it was still never taken out. Then my cosigner started getting threatening calls even though I was told that she would not be contacted anymore since I had started a payment plan back in XX/XX/XXXX . She paid some towards the loan and yet the phone calls did not stop. Yesterday I received a call while at work so I was n’t able to answer it and it went to voicemail. On the voicemail that I have saved on my phone, the operator did n’t realize she was leaving a message and can be heard mocking my lack of payment with a co worker. Also yesterday I spoke with a woman who gave me good, but confusing, information and said that I would need to call back to make a payment since I could n’t make one within the next two weeks but that the phone calls would stop for a week. This morning I received a call from a very rude man who would n’t acknowledge the fact that I had spoken with someone yesterday about this very topic and that she said the calls would stop. Needless to say, this is a very stressful situation and I ‘m becoming very annoyed with the treatment I ‘ve received.

Company: Navient Solutions, LLC.

State/Zip: IN 460XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2488628

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