Navient Solutions – CFPB Complaint ID 2491369

Date Received: 2017-05-23T00:00:00

Product: Private student loan

Issue: Struggling to repay your loan

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I have tried to pay the payments that were agreed upon. However I explained to the lady that I am the on ly one worki ng in a household of XXXX and that I simply do n’t have the money. They tried to lower the payment but is was n’t eve n a hundred dollar s. I ca n’t make this payments and support my family. I got this loan in 2010 for {$14000.00} I now I owe over {$19000.00} seven years later. I feel like i ca n’t win

Company: Navient Solutions, LLC.

State/Zip: SC 295XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2491369

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