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Navient Solutions – CFPB Complaint

By on August 13, 2017

Date Received: 2017-05-23T00:00:00

Product: Private student loan

Issue: Struggling to repay your loan

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I have tried to pay the payments that were agreed upon. However I explained to the lady that I am the on ly one worki ng in a household of XXXX and that I simply do n’t have the money. They tried to lower the payment but is was n’t eve n a hundred dollar s. I ca n’t make this payments and support my family. I got this loan in 2010 for {$14000.00} I now I owe over {$19000.00} seven years later. I feel like i ca n’t win

Company: Navient Solutions, LLC.

State/Zip: SC 295XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2491369

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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