Date Received: 2017-05-25T00:00:00
Product: Federal student loan servicing
Issue: Incorrect information on your report
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: My account was approve for Forbearance from XXXX XXXX XXXX . Navient reported late payments for this time frame. I provided the proof that my forbearance was approve but they refuse to update my credit report accordingly.
Company: Navient Solutions, LLC.
State/Zip: VA 201XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2493653
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
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