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Navient Solutions – CFPB Complaint

By on August 13, 2017

Date Received: 2017-05-24T00:00:00

Product: Federal student loan servicing

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I feel that I have continued to make paymentsure and my account is n’t decreasing the correct amount. I have the account number and information that I will provide. I am also an XXXX and do n’t have the income to continue to pay amounts that are n’t correct. I owe under {$3000.00} and they are in a lawsuit for this correct issue. I attended school from XXXX – XXXX at XXXX XXXX University.

Company: Navient Solutions, LLC.

State/Zip: GA 300XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2493045

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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