Capio Partners, LLC – CFPB Complaint 2017-05-18

Date Received: 2017-05-18

Product: Medical debt

Issue: Written notification about debt

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Received medical treatment on XXXX / XXXX / XXXX from XXXX XXXX XXXX XXXX in XXXX , OH. Never received any billing on this. I now have a notice from a collection agency dated XXXX / XXXX / XXXX . I called the medical center directly on XXXX / XXXX / XXXX . Informed them they never billed me. Customer service states multiple bills were sent and she only named some dates in XXXX . Informed me they were sent to my current address of XXXX XXXX XXXX , XXXX OH. The problem is this address has only existed for mailing since XXXX XXXX as it is a newly created address. So their customer service is using an address they just updated in their system but would not provide a reason why they did not bill prior to XXXX or actually use my real prior address I provided to them, XXXX XXXX XXXX , XXXX OH. I asked if this is now reported on my credit. The customer service person refused to answer this and told me I had to discuss with the collection agency. XXXX failed on billing and is the responsible party to correct the issue. I am dealing with XXXX and not the collection agency. I expect XXXX to be able to answer and resolve the issue because it is their failure on billing. If they or the collection agency reported this to my credit then XXXX needs to take the corrective action to remove this report on my credit and acknowledge they failed to bill properly. The bill is for {$690.00} and the collection agency ( Capia Partners, XXXX TX ) is offering a settlement of {$590.00}. I am ready to pay the full {$690.00} as I would have if I was actually billed. I need XXXX to be accountable for what they have done to my credit and answer my question regarding my credit record. Customer Service at XXXX should not be refusing to answer my question on an issue they are at fault.

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Company: Capio Partners, LLC

State/Zip: OH 440XX

Company Response to Complaint: Closed with non-monetary relief

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2551612

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