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Westlake Services, LLC – CFPB Complaint

By on August 15, 2017
Consumer Complaint Submission

Date Received: 2017-05-22T00:00:00

Product: Auto debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: XXXX in response to the letter I received from the bureau s tating WILSHIRE COMMERCIAL CAPI updated this account reporting it NEWLY CHARGED OFF WHI CH IS A VIOLATION OF FAIR CREDIT REPORTING ACT … THEY ARE REQUIRED TO REPORT ONLY ACCURATE INFORMATION IN THIS CASE THEY ARE IN MULTIPLE VIOLATIONS … WHICH IS WHY CFPB HAS BEEN NOTIFIED. NEXT COMPLAINT IS GOING TO FTC IF THIS ERRONEOUS ACCOUNT IS NOT REMOVE FROM MY REPORT IMMEDIATLEY … THIS AUTO LOAN PAST DUE AMOUNT WAS PAID IN FULL BACK IN XXXX . NOW THEY POSTED THIS ACCOUNT ON THE CREDIT REPORT TO ALL XXXX BUREAU WHICH DROPPED MY CREDIT SCORES AND NOW I ‘VE STARTED TO RECEIVE COLLECTION CALLS FROM THEM ATTEMPTING TO COLLECT DEBT THAT I DO N’T OWN IN FIRST PLACE, WAS PAID OFF AND IS OVER 7 YEARS OLD ….

Company: Westlake Services, LLC

State/Zip: CA 953XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2491156

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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