Date Received: 2017-06-14T00:00:00
Product: Auto debt
Issue: Attempts to collect debt not owed
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: I paid the XXXX XXXX XXXX off in XXXX . They sent my title. I do n’t owe them anything, but the way Santander rep orted it on my credit looks like I still owe. They reported it as a ” XXXX balance ” which looks negative on my part. I feel it should say ” paid in full. ”
Company: SANTANDER CONSUMER USA HOLDINGS INC.
State/Zip: TX 770XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2545815
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
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