Quick Answer: Debt Recovery Solutions complaints often involve medical debt collection issues, including failure to properly submit claims to insurance companies before pursuing collection. This particular case shows how medical providers may send debts to collections without first billing insurance, potentially resulting in invalid debts appearing on credit reports.
Date Received: 2017-06-16T00:00:00
Product: Medical debt
Issue: False statements or representation
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Consumer Complaint: It seems that there are XXXX separate collection accounts from the same agency for an XXXX XXXX visit when my daughter XXXX XXXX XXXX on XXXX XXXX , XXXX . I had never received notification of the debt. Only found out when I ran my own credit before shopping for a new car and a new house for my family. XXXX XXXX XXXX never submitted the claim to our insurance company so, of course, it was not paid. I contacted them to have them submit these charges to XXXX XXXX XXXX XXXX XXXX FL. They said they could not do that and to contact Debt Recovery Solutions. Debt Recovery Solutions is either unable or unwilling to submit these charges to the insurance company as they should have been 3 1/2 years ago. This should NOT be showing up on my credit. As a divorced mother of XXXX , this is impacting our life greatly as I can not be approved for a mortgage with XXXX income AND this hanging out there. Please help me and my family!
Company: Debt Recovery Solutions, LLC
State/Zip: FL 322XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2547623
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.
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