CFPB Complaint

Southwest Credit Systems, L.P. – CFPB Complaint

Consumer Complaint Submission

Date Received: 2017-05-22T00:00:00

Product: I do not know

Issue: Communication tactics

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Received 5 phone calls in the past 3 days from Southwest Credit ( only reason I knew their name was I called the numbers back and tried to get a hold of somebody but was on hold for too long ). Calls from XXXX Thurs XX/XX/XXXX XXXX XXXX Thurs XX/XX/XXXX XXXX XXXX Thurs XX/XX/XXXX XXXX XXXX Fri XX/XX/XXXX XXXX XXXX Calls from XXXX Mon XX/XX/XXXX XXXX XXXX Every time I have tried to pick up, they have hung up on me. They are calling my direct work line and are harassing me by repeatedly calling & hanging up. They have also not reached out to me via mail alerting me of a collection attempt so I have absolutely no idea if their calls are valid, or if they are even trying to reach me.

Company: Southwest Credit Systems, L.P.

State/Zip: PA 190XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2490685

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

READ  American Credit Acceptance, LLC - CFPB Complaint

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