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PORTFOLIO RECOVERY ASSOCIATES INC – CFPB Complaint

By on August 18, 2017

Date Received: 2017-05-23T00:00:00

Product: Credit card debt

Issue: Took or threatened to take negative or legal action

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: XXXX XXXX sold an accou nt to Portfolio Recovery XXXX XXXX in the amount of {$930.00} and they have been contacting me all times of day and night and threatening to sue. I have no written or signed contract with Portfolio Recovery. I have made all XXXX credit bureaus ( XXXX , XXXX and XXXX ) aware of this matter, yet they continue to report inaccurate information on my report. T his matter has become a troublesome situation for myself and my family. Any help in assisting me with this matter is greatly appreciated.

Company: PORTFOLIO RECOVERY ASSOCIATES INC

State/Zip: VA 235XX

Company Response to Complaint: Closed with non-monetary relief

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2492340

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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