DCN Holdings Inc. – CFPB Complaint

Date Received: 2017-05-23T00:00:00

Product: Other debt

Issue: Communication tactics

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Keep getting a phone call from XXXX XXXX ( 3rd Party ) XXXX XXXX XXXX file number, requesting payment for XXXX office balance in collections. I am not disputing the charge but would rather pay the XXXX office directl y ( XXXX XXXX XXXX ) due due to unprofessionalism by XXXX XXXX . I constantly get call from them where I am being harassed, I get left messages intimidation such us, ” serious issue involving yourself ” as if it ‘s life of death. A t one time I was blind transfer red to someone else whom I was not comfortable with. Also, never was known of a balance from XXXX XXXX and that they would send to collections had I not paid, this was never disclosed to me, so I should be able to pay them directly as they never notified me that they would send to collections. Just recently spoke to XXXX XXXX ( not sure of spelling ) and again was very rude, threatening to sue, telling me I should pay now when I explained I ‘d rather pay the office directly, telling me, ” get it out ” ” what ‘s the number ” repeatably in regards to my credit card. Again, I do not mind paying but do not want to be involved with XXXX XXXX , they show no courtesy to the customer. Please help

Company: DCN Holdings Inc.

State/Zip: PA 180XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2542307

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