CFPB Complaint

DCN Holdings Inc. – CFPB Complaint

Consumer Complaint Submission

Date Received: 2017-05-23T00:00:00

Product: Other debt

Issue: Communication tactics

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Keep getting a phone call from XXXX XXXX ( 3rd Party ) XXXX XXXX XXXX file number, requesting payment for XXXX office balance in collections. I am not disputing the charge but would rather pay the XXXX office directl y ( XXXX XXXX XXXX ) due due to unprofessionalism by XXXX XXXX . I constantly get call from them where I am being harassed, I get left messages intimidation such us, ” serious issue involving yourself ” as if it ‘s life of death. A t one time I was blind transfer red to someone else whom I was not comfortable with. Also, never was known of a balance from XXXX XXXX and that they would send to collections had I not paid, this was never disclosed to me, so I should be able to pay them directly as they never notified me that they would send to collections. Just recently spoke to XXXX XXXX ( not sure of spelling ) and again was very rude, threatening to sue, telling me I should pay now when I explained I ‘d rather pay the office directly, telling me, ” get it out ” ” what ‘s the number ” repeatably in regards to my credit card. Again, I do not mind paying but do not want to be involved with XXXX XXXX , they show no courtesy to the customer. Please help

Company: DCN Holdings Inc.

State/Zip: PA 180XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2542307

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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