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ENCORE CAPITAL GROUP INC. – CFPB Complaint

By on August 18, 2017

Date Received: 2017-05-24T00:00:00

Product: I do not know

Issue: Communication tactics

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Midland Credit Management calls me two or three times a day at work trying to collect some debt they say I owe. I have asked them to stop calling me at work a repeated number of times but they continue to call. The latest call was this mornin g, Wed XXXX XXXX at XXXX XXXX , The man gave his alias as XXXX XXXX and number as XXXX XXXX XXXX . So far they have been polite but there calls are interfering with my job and they need to stop.

Company: ENCORE CAPITAL GROUP INC.

State/Zip: TX 790XX

Company Response to Complaint: Closed with non-monetary relief

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2493135

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

READ  Armada Corp. - CFPB Complaint

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