Date Received: 2017-05-25T00:00:00
Product: I do not know
Issue: Communication tactics
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: I am receiving NUMEROUS calls for someone named XXXX RPM ( Receivable Performance Management ) at phone number XXXX . I am NOT XXXX nor do I know a XXXX . I have had my phone number for 9 years such it is unlikely this was XXXX ‘s number. RPM continues to call me about a debt XXXX owes. When I tell them I am not XXXX they hang up. When I call back they put me on hold for 3 minutes, pick up and immediately hang up. When I call from a different phone and get through to a person and explain the problem I get put through to a voice mail of a manager that is full and at which time the system automatically hangs up on me. It is tiresome harassment that I have on multiple occasions tried to correct. PLEASE MAKE THEM STOP.
Company: Receivables Performance Management, LLC
State/Zip: WA 980XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2494530
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.