CFPB Complaint

CL HOLDINGS LLC – CFPB Complaint

Consumer Complaint Submission

Date Received: 2017-05-27T00:00:00

Product: Other debt

Issue: Written notification about debt

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I had a XXXX account many years ago and closed it down. I was given some charges after the fact without notification. They sold it without notifying m e to Jefferson Capital Systems. After that, interest began to accrue without my knowledge. It grew to {$310.00} as of 3 days ago when I found out about it on my credit karma report.
It has been over 3 years since they filed it. I ‘ve never received a call or letter. I also ca n’t contact Jefferson Capital Systems. Their online site only solicits messages from corporate interests and ignored my messages. I ‘ve tried to contact them through any # or email or site I could find, but it is impossible.
I ‘ve never had an otherwise unpaid payment as per my his tory. I had a student loan which I paid in full before the end of graduating, so I do n’t want this to have a negative effect on my limited credit

Company: CL HOLDINGS LLC

State/Zip: CA 921XX

Company Response to Complaint: Closed with non-monetary relief

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2495693

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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