CFPB Complaint

ERC – CFPB Complaint ID 2495385

Consumer Complaint Submission

Date Received: 2017-05-27T00:00:00

Product: Other debt

Issue: Written notification about debt

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: XXXX 2016 i filled a dispute against ERC XXXX XXXX XXXX in the amount of {$340.00} and on XXXX XXXX 2016 it was removed from credit reports all XXXX credit agency ‘s and now reported again as a new collection i had no warning no letter i received an email from my monitoring service that was added once again … same amount from ERC i have filed another dispute with agencies and they said they nothing i can do … how can they remove it and reopen it … .. thank you XXXX XXXX

Company: ERC

State/Zip: CA 906XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2495385

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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