Alliance Data Card Services – CFPB Complaint ID 2495408

Date Received: 2017-05-27T00:00:00

Product: Credit card debt

Issue: False statements or representation

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: 1. I dispute d an amount of {$310.00} last year and was told it would be refunded to my account because I never received the item and it never was. 2. Here lies th e issue and below are the refunds that should be on my account because customer service screwed up my acc ount : Paypal XXXX refund should be account of {$91.00} interest reversed {$35.00} late fee reve rsed Total : {$120.00} reve rsed off acct PayPal XXXX refund should be {$100.00} interest reversed {$35.00} late fee reversed Total : {$130.00} reversed off acct XXXX refund should be {$100.00} reversed {$35.00} reversed Total : {$130.00} reversed off account Total refund amount {$450.00} that should be applied to m y account, this is what customer service promised me and it was not done. 3. They have been taking duplicate payments from my PayPal credit a ccount and my bank account. This has happen numerous times. I am owed over {$5000.00} from this company

Company: Alliance Data Card Services

State/Zip: MD 211XX

Company Response to Complaint: Closed with monetary relief

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2495408

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