Alliance Data Card Services – CFPB Complaint ID 2495408

Date Received: 2017-05-27T00:00:00

Product: Credit card debt

Issue: False statements or representation

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: 1. I dispute d an amount of {$310.00} last year and was told it would be refunded to my account because I never received the item and it never was. 2. Here lies th e issue and below are the refunds that should be on my account because customer service screwed up my acc ount : Paypal XXXX refund should be account of {$91.00} interest reversed {$35.00} late fee reve rsed Total : {$120.00} reve rsed off acct PayPal XXXX refund should be {$100.00} interest reversed {$35.00} late fee reversed Total : {$130.00} reversed off acct XXXX refund should be {$100.00} reversed {$35.00} reversed Total : {$130.00} reversed off account Total refund amount {$450.00} that should be applied to m y account, this is what customer service promised me and it was not done. 3. They have been taking duplicate payments from my PayPal credit a ccount and my bank account. This has happen numerous times. I am owed over {$5000.00} from this company

Company: Alliance Data Card Services

State/Zip: MD 211XX

Company Response to Complaint: Closed with monetary relief

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2495408

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

See also  ARS National Services, Inc. - CFPB Complaint 2017-06-12