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Southwest Credit Systems, L.P. – CFPB Complaint

By on August 23, 2017

Date Received: 2017-06-05T00:00:00

Product: Other debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: First found out that I had a collection through checking my credit XXXX . It was XXXX and they claim I owe them {$90.00}. I asked for them to send me the original bill, because we do n’t have XXXX . They never did, so I called and told them that the address that they claim I owe them for I never lived there, so they removed it from my credit report. then XXXX again but now it is through XXXX , had to go through the same thing and they removed from my credit. Again XXXX and XXXX through SOUTHWEST CREDIT SYSTEMS , L.P . I asked to see the original bil on XXXX / XXXX / XXXX and they hang up, I call back and they give me a different excuse and hang up. then they call and harass me to pay.SEND ME THE BILL but yet again they do n’t and tell me to contact XXXX , which I have but they will not send me the original bill. I want this nightmare to end and to have this collection taken off my credit report.

Company: Southwest Credit Systems, L.P.

State/Zip: WA 985XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2536163

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

READ  Ideal Collection Services, Inc. - CFPB Complaint

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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